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The Debt Collection Process
This is a generalized list of the debt collection
process. Before reviewing this process here are a few
points to consider:
- All claims are somewhat unique and may not
necessarily follow this pattern.
- Time frames are purposefully omitted because of
the uniqueness and handling of each claim.
- Not included in this list is the fact that at
any point in the collection process the debtor may
pay or otherwise satisfy the debt.
- We can accommodate special handling requests.
- We provide timely updates on claims as there are
developments.
- All claims are handled in accordance with the
Fair Debt Collection Practices Act.
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- Account is placed for debt collection.
- Client sends information on the debt including
supporting documentation.
- Claim is reviewed and the data is entered into
our debt collection program
- Demand letter is sent to debtor via fax, mail
and or email and an acknowledgment letter is sent to
the Client.
- Phone contacts begin.
- We attempt to arrange payment, resolve any
disputes and obtain clear commitments on debt
resolution.
- If we obtain payment commitment we work to
ensure the payment (s) materialize.
- If debtor fails to cooperate in resolving the
debt we make final pre-legal collection attempts.
- Attorney sends update and recommendations. If
they recommend initiating legal action they will
provide us with their suit requirements.
- When we receive suit requirements from the
Client, the lawsuit is prepared and filed. When we
do not received suit requirements or when the client
is unwilling to litigate the attorneys will work on
the claim for another 60 days then close it.
- The complaint is served.
- Legal Staff files for default judgment if no answer
is filed by debtor. If an answer is filed the
discovery process begins and a trial date is later
set.
- If a judgment is awarded in our favor, attorneys
file for a Writ of Attachment.
- Legal Staff attempt to locate and verify debtor
assets.
- Legal Staff initiate bank levies/liens/ etc. to satisfy the judgment.
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